Summer Cooling Pad Mat for Dogs

Delivery & Refund

**Novique Shop Return & Refund Policy**

At Novique Shop, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we offer a **30-day return policy** from the date you receive your order.

**Return Eligibility**
To qualify for a return, your item must be **unused, unworn, in its original packaging, and with all tags attached**. A proof of purchase (order confirmation or receipt) is required.

**How to Initiate a Return**
To request a return, please contact us at **support@novique.shop** or visit our **Contact Us** page at [www.novique.shop/contact](www.novique.shop/contact). Once your return is approved, we will provide a return shipping label and instructions on how to send your item. Returns sent without prior authorization may not be accepted.

**Damaged or Incorrect Items**
If your order arrives damaged, defective, or incorrect, please reach out to us immediately at **support@novique.shop** with clear photos of the issue. We will arrange a replacement or refund as quickly as possible.

**Non-Returnable Items**
The following items are **non-returnable**:
- Custom or personalized products
- Perishable goods
- Gift cards
- Clearance or final sale items
- Health and personal care products

If you have any questions about whether an item is eligible for return, please contact us before making a purchase.

**Exchanges**
For exchanges, we recommend returning the original item first. Once the return is processed, you may place a new order for the desired item.

**Refunds**
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within **5-7 business days** to your original payment method. Please note that your bank or credit card provider may require additional time to reflect the refund.

For any further inquiries regarding our return and refund policy, please contact us at **support@novique.shop**.

Thank you for shopping with Novique Shop!